Frequently Asked Questions (FAQ)

Welcome to Baller Mom online shopping store.  Here are some frequently asked questions (FAQ) that might help you:

  1. How can I place an order? To place an order, simply browse through our products, select the items you wish to purchase, and add them to your cart. Once you have finished shopping, proceed to the checkout page and follow the instructions to complete your order.

  2. What payment methods do you accept? We accept various payment methods, including credit/Visa debit cards, and in some cases, digital wallets. You can choose the preferred payment option during the checkout process.

  3. What are the shipping options and costs? The specific shipping costs and available options will be displayed at the checkout based on your ship to/delivery location and the total items in your cart.

  4. How long will it take to receive my order? The delivery time depends on the shipping method you choose and your location. Typically, orders are processed within 1-5 days, and the estimated delivery time will be provided during the checkout process.

  5. Can I track my order? Yes, you will receive a tracking number once your order has been shipped. You can use this tracking number to monitor the status and progress of your shipment.

  6. What is your return policy? We have a hassle-free return policy. If you are not satisfied with your purchase, you can initiate a return within a specified timeframe (usually within 2 days). Please refer to our  “Returns” page for detailed instructions on how to proceed with returns and exchanges.

  7. Can you do custom design and volume orders?

    If you are interested in this type of order, email us with your inquiries.

    For all other issues, please send an email to or send DM on Instagram @shop.ballermomstore

  8. How can I contact customer support? Please note that these FAQs provide general information, and for specific details about our store, policies, and products, For any inquiries or assistance, you can reach our customer support team by email ( or via DM chat on our Instagram page @shop.ballermomstore

Happy shopping 🙂

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